Privacy Policy

Man With a Van Enfield Privacy Policy

This Privacy Policy explains how Man With a Van Enfield collects, uses, stores and protects personal data relating to our services. It applies to all Man With a Van Enfield customers and prospective customers located in the Enfield area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with our services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to be clear and transparent so you can understand how and why we process your personal data and what rights you have.

Data Controller

For the purposes of data protection law, Man With a Van Enfield is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different categories of personal data about you when you interact with us or use our services. The type of data we collect depends on how you use our services and may include the following.

Identification and contact details, such as your full name, home or business address, collection and delivery addresses, and general location information relating to your move or transport requirements.

Communication details, such as your preferred contact method and the content of communications you send to us, for example when you request a quote, make a booking, or provide feedback.

Service details, such as the type of service requested, dates and times of bookings, details about items to be moved, and any special instructions you provide.

Payment related information, such as records that payment has been made, payment amount, method used, and transaction references. We do not store or process full card details when a third party payment provider is used.

Technical and usage information, such as basic device and browser details, and information about how you interact with our website or online booking tools, where applicable. This may include data collected through cookies or similar technologies where permitted by law.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, through online forms, or in writing to request information, quotations, or services. We also collect data when you confirm a booking, provide instructions for a job, or communicate with us during or after the provision of our services.

In some cases we may receive personal data about you from third parties where it is necessary for us to fulfil a booking or provide a service, for example if someone books our services on your behalf and provides your contact and address details.

Lawful Bases for Processing

We only process personal data when there is a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases.

Performance of a contract: We process your personal data when it is necessary to enter into or perform a contract with you. This includes providing quotations, confirming bookings, arranging collections and deliveries, and managing your account or relationship with us.

Legal obligations: We process personal data where it is necessary to comply with legal or regulatory obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Legitimate interests include managing and improving our services, handling customer queries and complaints, protecting our business and property, and preventing or detecting fraud or misuse of our services.

Consent: In limited circumstances we may rely on your consent, for example in relation to certain types of marketing communications or optional cookies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for a number of purposes that are necessary for running our business and providing our services in the Enfield area. These purposes include.

Providing quotations for man and van services, moves and deliveries based on the information you supply.

Managing bookings, including confirming dates and times, planning routes, and ensuring that we can complete the requested service safely and efficiently.

Communicating with you about your enquiries, quotes, bookings, changes to services, or any issues that arise before, during or after a job.

Processing and recording payments, and maintaining financial and accounting records.

Improving our services and operations, including monitoring demand patterns, service quality, and customer satisfaction.

Handling complaints, disputes, or claims, and enforcing our agreements and terms of service.

Complying with our legal obligations and responding to requests from regulatory or law enforcement authorities where required.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting obligations.

In general we retain customer and booking records for a period that allows us to respond to enquiries about past services, manage any potential disputes or claims, and satisfy applicable legal requirements. After this retention period ends, personal data is either securely deleted or anonymised so that it can no longer be linked to an identifiable person.

The specific retention period may vary depending on the type of information, the nature of the services provided, and any statutory obligations requiring longer retention, such as tax rules.

Data Processors and Sharing of Personal Data

We may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.

Such processors may include payment processing providers, accounting or book keeping service providers, information technology and hosting providers, and customer management system providers where used to support our business operations.

We may also share personal data with professional advisers such as legal or insurance advisers where this is necessary for the establishment, exercise or defence of legal claims, and with public authorities or law enforcement where we are legally required to do so.

We do not sell or rent your personal data to third parties. Where we engage data processors, we take steps to ensure that appropriate contractual and technical safeguards are in place to protect your personal data.

International Data Transfers

If we transfer personal data outside the United Kingdom or European Economic Area, we will do so only where appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legally recognised transfer mechanisms. Where possible we seek to keep personal data within the United Kingdom or European Economic Area.

Your Data Protection Rights

Under data protection law, individuals have several rights in relation to their personal data. These rights apply to all Man With a Van Enfield customers and prospective customers in the Enfield area, subject to certain legal conditions and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances you may have the right to request that we delete your personal data. This is sometimes known as the right to be forgotten. This right is not absolute and may not apply where we still need the data for legal or legitimate business reasons.

Right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

Right to data portability: In some cases you have the right to receive certain personal data in a structured, commonly used and machine readable format and to request that we transfer that data to another controller where this is technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or we need to continue processing for legal claims.

Rights relating to consent: Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before it was withdrawn.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. These measures are designed to provide a level of security appropriate to the risks associated with the processing of personal data in connection with our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or applicable law. When we make significant changes we will take reasonable steps to bring the updated policy to your attention. The updated version will apply from the date it is published.

Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or booking documentation.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.