Terms and Conditions

Man With a Van Enfield Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Enfield provides removal, transport and related services to customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Enfield, the provider of removal and transport services.

1.2 "Customer" means any individual, partnership, company or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, transport, delivery, loading, unloading, packing, storage, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle operated by or on behalf of the Company.

1.5 "Goods" means all items and property that are the subject of the Services.

1.6 "Service Area" means the areas in which the Company routinely operates, including Enfield and surrounding locations in the United Kingdom, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van services, including domestic and commercial removals, small and medium moves, furniture transport and associated services within its Service Area and to other UK destinations as agreed at the time of booking.

2.2 All Services are subject to availability. The Company reserves the right to decline any booking or to refuse to carry any Goods at its sole discretion.

2.3 The Customer is responsible for ensuring that the Services requested are suitable for their needs, including the appropriate size of vehicle, number of operatives, time required and any access considerations at collection and delivery addresses.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company’s accepted communication methods as notified by the Company. A booking is not confirmed until the Customer has received explicit confirmation from the Company.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

(a) full collection and delivery addresses;

(b) date and preferred time of the move;

(c) description and approximate quantity or volume of Goods;

(d) details of any large, heavy, fragile or high-value items;

(e) information about parking, access, stairs, lifts or other relevant circumstances;

(f) any special requirements such as packing, dismantling or assembly.

3.3 Quotations are based on the information supplied by the Customer and are given on the assumption that there will be no unusual or unforeseen difficulties or delays. The Company reserves the right to adjust the quoted price if the information provided is incomplete or inaccurate, or if the actual Services required differ from those originally agreed.

3.4 Any estimated time of arrival or completion given by the Company is an estimate only and is not guaranteed. The Company will use reasonable endeavours to meet agreed timescales but will not be liable for delays caused by traffic, weather, access issues, unforeseen circumstances or events beyond its control.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, charges are based on an hourly rate or a fixed-price quotation, as confirmed by the Company at the time of booking.

4.2 The Customer may be required to pay a deposit to secure the booking. The amount and due date of any deposit will be notified by the Company. Deposits are generally non-refundable except where the Company cancels the booking without offering a reasonable alternative.

4.3 The balance of any charges is payable on or before completion of the Services, unless otherwise agreed. The Company reserves the right to refuse to commence or continue the Services if payment is not made in accordance with the agreed terms.

4.4 The Company accepts payment by methods notified to the Customer. Cash payments, where accepted, must be made directly to the driver or representative of the Company before unloading unless agreed otherwise in advance.

4.5 Additional charges may apply where:

(a) the move takes longer than the time originally booked due to factors outside the Company’s control, including but not limited to inadequate packing, delays in gaining access, or changes in the nature or volume of Goods;

(b) additional services are requested on the day, such as extra stops, dismantling or assembly, or packaging materials;

(c) there are parking charges, tolls, congestion charges, ferry fees or similar costs incurred in completing the Services;

(d) access is significantly more difficult than described at the time of booking, such as long carrying distances, restricted access, narrow staircases or unsuitable parking.

4.6 The Company reserves the right to charge interest on late payments at the statutory rate applicable in England and Wales.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.

5.2 The following cancellation terms will normally apply, unless otherwise agreed in writing:

(a) Cancellation more than 7 days before the booked date: any deposit may be retained to cover administrative costs, at the Company’s discretion;

(b) Cancellation between 7 days and 48 hours before the booked date: the Company may charge up to 50 percent of the quoted price;

(c) Cancellation less than 48 hours before the booked date, or failure of the Customer to be present at the collection address at the scheduled time: the Company may charge up to 100 percent of the quoted price.

5.3 If the Customer requests changes to the date, time, addresses, or scope of the Services, the Company will use reasonable endeavours to accommodate the changes, but this cannot be guaranteed. Amendments may result in revised charges.

5.4 The Company reserves the right to cancel or postpone a booking due to reasons beyond its control, including but not limited to vehicle breakdown, staff illness, extreme weather, or safety concerns. In such cases, the Company will offer a new date or time or, if no suitable alternative is available, will refund any deposit or prepayment received. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed and protected, unless packing services have been agreed as part of the booking;

(b) disconnecting, defrosting and preparing appliances and equipment in accordance with manufacturers’ instructions;

(c) securing or removing any fixtures, fittings or items that require specialist attention, unless agreed in writing with the Company;

(d) ensuring that adequate parking and access are available for the Vehicle at both collection and delivery locations, and obtaining any necessary permits or permissions;

(e) supervising the loading and unloading of Goods where necessary, and checking that nothing is left behind.

6.2 The Customer must not request the Company to transport any items that are illegal, hazardous, flammable, explosive, perishable (unless agreed), live animals, or any items which may pose a risk to property, people or the environment.

6.3 The Customer must inform the Company of any Goods of high value, fragile items or items that require special handling so that reasonable precautions can be taken.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling, loading, transporting and unloading the Customer’s Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.

7.2 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack Goods properly, unless packing has been carried out by the Company;

(b) damage to Goods where the Customer or a third party assists with loading or unloading contrary to the Company’s advice;

(c) loss of or damage to Goods of a fragile nature, including but not limited to glass, china, mirrors, artwork, electronics and antiques, unless special arrangements have been agreed in writing;

(d) loss or damage caused by wear and tear, leakage, atmospheric or climatic changes, or inherent defects in the Goods;

(e) any indirect or consequential loss, including loss of profits, loss of opportunity or loss of enjoyment.

7.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the Goods lost or damaged, subject to any specific limits notified by the Company.

7.4 The Customer is advised to arrange suitable insurance cover for their Goods during transit and handling, particularly for high-value items.

7.5 Any claim for loss of or damage to Goods must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of the completion of the Services, providing full details of the alleged loss or damage. The Customer must allow the Company a reasonable opportunity to inspect any alleged damage.

8. Waste and Recycling Regulations

8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier or disposal service unless expressly agreed as part of a specific job.

8.2 The Customer must not present for collection any controlled waste, hazardous waste, clinical waste, chemicals, asbestos, gas cylinders, or any items that require specialist disposal, unless the Company has expressly agreed and holds the necessary licences and permits.

8.3 Where the Company agrees to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they do not contain hazardous or restricted materials.

8.4 The Company will dispose of or recycle items only at appropriate licensed facilities in accordance with relevant regulations. Additional charges may apply for disposal, recycling, or additional labour required for such services.

8.5 The Company reserves the right to refuse to remove or transport any items that, in its opinion, may breach waste regulations or pose a health or safety risk.

9. Access, Parking and Road Restrictions

9.1 The Customer is responsible for ensuring that the Company’s Vehicle can safely and lawfully park and access the collection and delivery addresses.

9.2 Any parking charges, permits, penalty charge notices or similar costs incurred as a result of the Services will be the responsibility of the Customer and may be added to the final invoice.

9.3 The Company is not liable for delays or inability to complete the Services caused by restricted access, road closures, parking difficulties or other local restrictions. Additional time incurred due to such issues may be charged at the applicable hourly rate.

10. Health and Safety

10.1 The Company reserves the right to refuse to carry out any task that, in the opinion of its staff, may pose a risk to health, safety or property. This includes but is not limited to carrying excessively heavy items without appropriate equipment, moving items through unsafe routes, or operating in hazardous conditions.

10.2 The Customer must ensure that the premises at both collection and delivery points are safe and that any known risks are communicated to the Company in advance.

11. Force Majeure

11.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, traffic congestion, public transport disruptions, strikes, industrial disputes, civil unrest, acts of terrorism, or acts of God.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 The Company will use reasonable efforts to resolve any complaints promptly and fairly. This does not affect the Customer’s statutory rights.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data provided by the Customer for the purposes of managing bookings, providing Services, processing payments and fulfilling legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except as necessary to deliver the Services, comply with the law, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

15.3 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

15.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party under the Contracts Rights of Third Parties Act 1999.